Job Description
We are a team of more than 170 dreamers, adventurers, and world travelers passionate about what we do and believe in. We help more than 1 million businesses around the world to keep in touch with their customers.
We are looking for an experienced Head of Design with a proven track record of working on SaaS web apps or B2C products, who is passionate about delivering exceptional design quality. In this role, you'll collaborate closely with cross-functional partners to shape our design strategy and elevate our craft, ensuring simplicity, cohesion, and user experience.
Main Responsibilities:
* Conduct user experience research using qualitative and quantitative approaches.
* Work closely with stakeholders to proactively identify UX challenges and opportunities through a deep understanding of product vision and requirements.
* Understand complex product workflows, distilling them into intuitive user flows, consistent component behavior, and a unified style.
* Manage both the big-picture vision and the day-to-day challenges of building a complex user-facing product.
* Foster a supportive environment within your close team.
* Actively contribute to the multi-brand Design System project we're establishing as a cross-team effort, led by the Design team.
* Collaborate with stakeholders to identify areas of synergy between our three products, ensuring a unified and seamless user experience.
About You
You will be responsible for shaping our design strategy and elevating our craft. You should have a proven track record of delivering exceptional design quality, with expertise in design tools, front-end technologies, and UX research methods.
Here are some key qualifications:
* 5+ years of proven experience in a management position within a design team.
* Proven ability to navigate complex user flows and projects, ideally in a data-heavy industry such as fintech, e-commerce or data analytics SaaS.
* Expertise in design tools (e.g., Figma), front-end technologies, and UX research methods, with the ability to mentor team members in these areas.
* Ability to think at a high level about product strategy and translate it into Design goals and values.
* Ability to structure the design process and help organize a whole team's work.
* Positive attitude and deep empathy towards end users and team members.
* Excellent interpersonal and communication skills, with a knack for rallying teams around a design vision.
* Ongoing attention to detail.
What We Offer
We offer a competitive salary range of $72,000 - $82,000 per year, remote-first culture, international health insurance, and many other benefits.