Job Title: French-Speaking Customer Service Representative (Onsite)Location: Braga, Portugal (Onsite Only)Industry: Website Technical SolutionsEmployment Type: Full-Time (Rotating Shifts) Salary & Benefits: Competitive payHealth and life insurance coverage from day oneMeal allowanceTransport allowanceCareer development and growth opportunitiesCompany-provided equipment (Laptop, tools, software) Work Location: Onsite in Braga, PortugalShift Information: Work schedule: Monday to Sunday with rotating shifts (including night shifts)Two days off per week on a rotating basisShifts include morning, afternoon, and night rotations Language Requirements: French (C2 proficiency required)English (Intermediate proficiency preferred) Position Overview:We are looking for a French-Speaking Customer Service Representative to join our team in Braga, Portugal. This is an exciting role in the website technical solutions industry, where you will assist customers with technical inquiries and provide exceptional service in a dynamic and fast-paced environment. If you are passionate about technology, problem-solving, and helping customers, this is the perfect opportunity for you. As part of this role, you will assist French-speaking customers with various technical issues related to website services. You will troubleshoot problems, guide users on how to use website tools, and ensure they receive prompt, effective support. While prior experience in customer service or technical support is helpful, it is not required. We welcome candidates who are eager to learn, adaptable, and able to thrive in a fast-moving environment. You will work onsite in Braga, supporting customers through phone, email, and live chat. Your work will directly impact customer satisfaction and contribute to the success of the company. Key Responsibilities: Deliver exceptional service to French-speaking customers, assisting with technical issues related to website servicesTroubleshoot and resolve technical problems involving website setup, configuration, and performanceProvide clear guidance to customers, helping them understand and fully use website featuresQuickly resolve website issues, including errors and performance concernsRecord customer interactions in the CRM system for efficient tracking and follow-upEscalate more complex issues to appropriate teams for faster resolutionEnsure customer privacy and comply with data protection regulationsOffer feedback to management on recurring issues or potential improvements to the serviceHandle multiple customer inquiries effectively during busy periodsCollaborate with team members to enhance the overall customer experienceAssist with account settings, billing issues, website features, and troubleshootingFollow company procedures to maintain consistent service quality Skills & Qualifications: Fluent in French (C2 level minimum)Intermediate English (B2 or higher preferred)Experience in customer service or technical support is a plus but not mandatoryStrong communication skills, both verbal and written, with a customer-first approachWillingness to learn technical aspects and troubleshoot website-related issuesAbility to work in a fast-paced environment, managing multiple tasks simultaneouslyStrong problem-solving skills with a focus on quick issue resolutionComfortable working rotating shifts, including nights and weekendsAbility to maintain focus and efficiency when dealing with repetitive tasksDetail-oriented with strong documentation skillsEU ID required to work in Portugal (or Residence Card for non-EU nationals) Additional Benefits: Health and life insurance coverage from day oneOpportunities for career advancement with ongoing training and promotionsDaily meal allowance for lunch and snacksMonthly transport allowanceAccess to professional development programs and certificationsCompany-provided equipment, including a laptop and necessary toolsA collaborative, supportive work environment where teamwork is encouraged