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Client:SpotOn TA
Location:Lisbon, Portugal
Job Category:Other
EU work permit required:Yes
Job Reference:192dde2a514f
Job Views:3
Posted:21.03.2025
Expiry Date:05.05.2025
Job Description:SpotOn TA was founded to help people find their dream job, and help employers find the right candidates.
*** This Job Opportunity is only offered for candidates living and eligible to work in Lisbon.
Salary: Kindly Share with us your salary expectations.
Client: Travel Management Company.
The RoleSenior Business Travel Advisor – English Speaker Remote/Hybrid – Lisbon, Portugal As a Senior Business Travel Advisor, you will be assisting travelers with best-in-class personalized support and more.
Detailed Duties and ResponsibilitiesBuild meaningful relationships across global teams.Meet and exceed KPIs.Follow the company and customer policies, ensuring global compliance.Provide feedback to the product and engineering team necessary for product improvement.Stay up to date with the travel industry and platform knowledge to deliver unparalleled service and support the company's success.Properly handle hotel, flight, car, and rail bookings.Solve issues with any travel or tech-related help they may require, ranging from standard platform queries to last-minute emergency travel situations.Guide customers in self-service options on the platform and app.Ideal ProfileTargeted QualificationsFluency in English Language, C1/C2 level.A team player who thrives in collaborating, giving and receiving feedback and lifting others up.Min 5+ years of previous experience as a Travel Consultant covering air, rail, and hotel bookings – Must Have.Min 3+ Years of previous experience in GDS "Sabre, Amadeus, or Galileo" – Must Have.Required to join office team meetings several times per month.Metrics-driven as an indicator and motivator of success.Flexibility to work on a shift basis.Computer literate and confident using tools such as Gmail, Zendesk, Slack, and Salesforce as well as our unique, in-house, travel customer service platform.Previous working experience in customer service roles, ideally covering travel and hotel segments.A skilled communicator who enjoys creating personalized verbal and written communication.Interpersonal SkillsCommunicative, speak and/or write well and get your ideas across to others easily.Interpreter, look at things and make sense of them, figure what is needed and how to fulfill it.Confident, pleasant, energetic, helpful, trustworthy.Efficient, perform tasks in the fastest and simplest ways that they can be done.Organized and punctual, put things in order so that they run smoothly and are always on time.Flexible, can carry different responsibilities, sometimes with very little advanced notice.Listen, pay attention to what others are saying, without daydreaming or judging them.Precise, make sure that things are done accurately, correctly, and exactly.Willingness to acquire new knowledge.Service customers, be friendly, patient, and polite with customers and try your best to service their needs/wants.What's on Offer?Opportunity within a company with a solid track record of performance.A role that offers a breadth of learning opportunities.
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