Job Description
Lisbon : Av. Da Republica is the location of our position in Administration/Business Support.
Key Responsibilities
* Plan complex visits/activities in line with or ahead of agreed business SLAs to optimize utilization of FTE colleagues vs subcontractors and ensure travel time, downtime, assessor competencies/activity codes, and usage of subcontractors are in line with or ahead of budget and compliant with external accreditation requirements.
* Provide a high level of specialist support to deliver a professional and responsive service to internal and external clients, including communicating the details of planned visits/activities to Assessors and ensuring contractual requirements and customer expectations are understood.
* Follow the Request for Auditor's time process providing ample notice and correspondence aligned to agreed timescales, supporting the prioritization of key accounts.
* Ensure the accuracy and completeness of data in our systems within or ahead of agreed SLAs to support smooth delivery of our services.
* Develop a thorough understanding of our products, services, systems, and processes.
* Build and maintain excellent relationships through proactive communication and action, ensuring contractual requirements and customer expectations are understood and refer opportunities for new business as appropriate.
The Successful Candidate
* Must be fluent in French and English; Portuguese is a plus.
* Be detail-oriented.
* Possess analytical skills.
Diversity and Inclusion at LRQA
We are passionate about embracing different perspectives because we understand the value this brings to our business, our clients, and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.