German-speaking Customer Advisor for PVH, ViseuClient:City Job OffersLocation:Viseu, PortugalJob Category:Customer ServiceEU work permit required:YesJob Reference:98ac56573d1fJob Views:15Posted:23.01.2025Expiry Date:09.03.2025Job Description:Do you have a keen interest in design and thrive on interacting with people remotely?
We've got an exciting opportunity for a dedicated individual based in Lisbon.
We're in search of an excellent communicator with a natural flair for customer engagement.About the CompanyPVH is an American fashion group that operates globally-adored brands like Calvin Klein and Tommy Hilfiger.
Headquartered in New York, the company operates in over 40 countries with a committed workforce of 36,000.The OpportunityJoin the elite PVH Support Team in Lisbon.
An exhilarating and international environment awaits you.
Work abroad using your native language for a leading company with abundant career advancement opportunities.Your ProfileYour mission will be to provide telephone and written support to our German-speaking customers, always ensuring a courteous and helpful attitude.Proficient in German and fluent in English (both written and spoken).Outstanding communication skills.Keen to learn.
(Bonus) Experience in a telephone customer service or call center environment.Your ResponsibilitiesAddress the questions and concerns of German-speaking customers, providing the best possible solutions via phone.Assist with orders, deliveries, payments, and returns via e-mail, chat, and social media channels.Provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.Engage in cross-selling and upselling of products after addressing customer queries.Temporary, renewable employment contract with an initial duration of one year; opportunity for a permanent contract after two years.Benefits:Competitive salary plus bonus.Private health insurance.Comprehensive relocation package for #cityjobbers relocating from abroad, including airport pick-up, administrative assistance for registration in Portugal, reimbursement for initial flight expenses, option to stay in a company apartment in Lisbon, and a free annual flight home (within Europe).Free Portuguese language courses.PVH believes in a world powered by forward design, creativity, and top-quality apparel.
If your dream job involves contributing to this global project from sunny Lisbon, we would love to hear from you!#J-18808-Ljbffr