IT Helpdesk - 1st Level Support
Cognizant offers a unique work environment, characterized by rapid growth and innovation. This dynamic setting presents numerous opportunities for individuals with an entrepreneurial spirit who want to make a meaningful impact.
As part of our global team, you will collaborate with colleagues worldwide to develop solutions for leading companies, enhancing their flexibility, innovation, and success. We are seeking an exceptional IT Helpdesk – 1st Level Support professional to join our team.
Key Responsibilities:
* Provide technical helpdesk support to internal users, ensuring the correct operation, availability, and updates of the company's technological infrastructure.
* Support the administration of internal systems and tools, collaborating on IT and continuous improvement projects.
* Maintain strong relationships with stakeholders.
Essential Skills:
* Experience in IT Helpdesk or similar roles.
* High proficiency in English, Portuguese, and Spanish.
* Good knowledge of hardware, operating systems (Windows, Mac, Android, iOS), and TCP/IP networks.
* Experience in remote and face-to-face user support functions.
* Experience with ticketing tools for managing incidents and requests.
* Manage user ticket expectations, answering technical support calls via email or chat, ensuring efficient issue management.
* Resolve incidents related to hardware and software; local or global internal applications, and troubleshoot using internal training or documentation.
* Analyze and diagnose issues.
* Proactively solve problems.
* Maintain up-to-date support documentation.
* Cooperate with other departments inside and outside IT.
* Comply with all security procedures and company policies.