At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
* Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
* Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
* Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
* Talkdesker: YOU!
Job Summary:
* Associate Product Managers work closely with product managers, engineers, and designers to ensure we're constantly improving our product. You will be exposed to all facets of product development, from writing feature specs and creating wireframes to prioritizing implementation work and QA’ing new releases.
Duties and Responsibilities:
* Build business cases and define requirements/wireframes for new feature enhancements, products, and services.
* Capture, analyze, leverage, and share customer insights.
* Analyze product analytics and make data-driven suggestions for product improvements and tests.
* Create and implement QA test plans for pre- and post-launch features.
* Triaging bugs and feature requests.
Qualifications:
* Bachelor’s degree in Business, Engineering, or related field from a top university.
* 3+ years of experience as a project manager, product manager, supply chain analyst, management consultant, or similar role.
* Excellent verbal and written communication skills.
* Experience with Agile methodologies.
* Proven ability to take initiative, use consultative skills, and build strong, productive relationships.
* Skilled in team management, plan creation, and documentation practices.
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.).
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Product Management and Marketing
Industries
* Technology, Information and Internet
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