Field Delivery Specialist (Early in Career)Location: Oeiras, Portugal
Area of Interest: Business Strategy and Operations
Job Type: Early in Career
Job Id: 1436849
The Field Delivery Specialist holds the accountability and responsibility for case delivery management in the regions for a specific EMEA Theatre.
The Field Delivery Specialist is aligned to the Quote to Cash delivery process.
You will own, manage, and oversee the successful execution of Case Based transactions Delivery and Performance Management.
The focus of the Field Delivery Specialist is to proactively optimize & simplify customer, partner & stakeholder experience using data analytics to retrieve actionable insights.
You will also be responsible for driving critical case escalation resolution.
WHO YOU'LL WORK WITH You will be part of the Commerce Operations EMEA organization and will work closely in person or through digital channels with your stakeholders & peers in-country or across EMEA/global.
WHO YOU ARE You enjoy working in a fast-paced changing environment.You are accountable for timely case escalation resolutions, for driving performance improvement opportunities.You have the ability to work cross-functionally in all matters related to case delivery management.You have a passion for leveraging reporting to draw insights & facilitate issue resolution.You are comfortable leveraging different channels & engaging with cross-functional teams to reach the desired solution.OUR MINIMUM QUALIFICATIONS Strong analytical skills with the ability to interpret complex data, identifying & articulating problems.Can clearly translate stakeholder requests into clear actions to be executed.Basic knowledge in AI technologies to identify opportunities for automation and digitization in Commerce Operations.Ability to influence without authority.Proficiency in Microsoft Office Applications.OUR PREFERRED QUALIFICATIONS Knowledge of Quote to Cash process & Service Delivery.WE ARE CISCO #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference.
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We embrace digital, and help our customers implement change in their digital businesses.
Some may think we're "old" (30 years strong!)
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We even invented an intuitive network that adapts, predicts, learns, and protects.
No other company can do what we do – you can't put us in a box!
"Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
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We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.)
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