.BE AN ESSENTIAL PART OF EVERYDAY LIFEPosition: Project Delivery Specialist, DHL Fulfillment NetworkLocation: MexicoGrade: RCS KContract Type: Full-time, PermanentAre you able to communicate, both written and verbally, in English and Spanish?Do you have a background within Fulfillment and Last Mile Operations?If so, you could be the perfect match for this exciting Project Delivery Specialist opportunity within DHL Supply Chain's Fulfillment Network!Join the DHL Fulfillment Network (FN) team on our exciting journey!
After successfully building and proving the European Fulfillment Network (EFN) concept, we're ready for our next evolution: scaling into other selected markets.
Sticking to our one-standard-product philosophy, we're looking to level up our product, delivery, marketing, and sales while also perfecting our onboarding process and customer service.
The goal is continuous improvement for lower costs and greater customer satisfaction!As a Project Delivery Manager you will be instrumental in driving customer implementations, site enablements, and ensuring our FN customers and warehouses succeed across Europe and beyond.
Alongside IT and Operations team members, you will ensure timely, quality implementations and success by utilizing your project management skills.Join us in our mission to provide a fantastic customer service experience and achieve fast, profitable growth by standardizing processes and boosting our marketing and sales efforts.
Be a pioneer in enabling warehouses to operate seamlessly and contribute directly to the growth of the DHL Fulfillment Network whilst setting the standard for the future of fulfilment networks!Key Responsibilities:Ensuring the success of the DHL Fulfilment Network customers and warehouses by steering project tasks such as IT integration and process alignments.Acting as a consultant to customers and warehouses on our FN operational and IT processes, ensuring that warehouses work according to FN standards and tools during preparation and implementation.Maintaining close alignment with Product Management on needed product improvements, always keeping the longevity and sustainability of the delivered solutions as a guiding principle in operations.Furthering the efficiency and functionality of our operations.Helping customers navigate from contract signature to go-live by performing UATs in Warehouse Management System, handling issues in hyper care, and overseeing Golden Transactions and implementation quality through cross-checks.Training Client Success Managers and Customer Service agents on specific customer processes, leading our customer's resources to contribute to a successful go-live.Escalating within the customer organization if go-live date is at risk due to missing customer input, ensuring the smooth and timely operation of our services.Handling site enablements and customer implementations.Implementing change requests on a small scale, contributing to continuous improvement