Sales program specialist associate with dutch-hybrid lisbon

Detalhe da Oferta:

Inviting applications for the role of the Sales Program Specialist Associate with Dutch-Hybrid Lisbon

Our Sales team is responsible for delivering programs and processes that drive growth in our segment of advertisers. As a Sales Program Specialist, you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption. You will play a critical role in providing a variety of services that address our advertiser needs, and in helping to identify opportunities to scale projects and drive ROI across the SMB long tail. Success in this position requires a passion for supporting clients, strong analytical skills, a focus on processes and operations and the ability to thrive in a fast paced, team-focused environment. The ideal candidate will have strong sales and account management skills, digital marketing/advertising expertise, and experience working with SMBs and agency partners.


Responsibilities:

· become and remain knowledgeable and passionate about leading social media products and community standards;

· have strong interpersonal skills, verbal and written communication skills;

· provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;

· collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;

· act as a point of contact to provide consultative support on agencies and advertisers accounts;

· drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;

· educate advertisers on product usage, troubleshoot and resolve complex cases;

· complete the required tasks within the agreed turnaround times and standards of quality;

· have good language requirements

· complete and pass all required training provided by the client;


Minimum Qualifications:

· experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;

· comfortable over the phone and navigating CRM systems;

· ability to provide exceptional customer support;

· have strong understanding of social media;

Preferred Qualifications:

· preferably have experience working with social media monitoring;

· preferably have strong IT knowledge;

· preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;

· preferably have experience working with small and medium-sized businesses;

· preferably have demonstrated success in driving revenue growth and exceeding sales targets; o preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service;

· preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc

What can we offer?

· Attractive salary;

· Stable job offers - employment contract

· Work in a multicultural and diverse environment with employees from over 30 countries

· Genpact supports langauge courses, professional tranings and great career development opportunities

· Free access to our award-winning learning platform

· Benefits such as Private Medical Package, Meal Vouchers or Access to welness programs
Mostrar Email > < Mostrar Email