Customer Delight for Social Media – French speaker
Are you a native French speaker looking for a job as a Customer Delight Representative for Social Media?
Become a member of our ambitious and motivated support team. Ensure customer satisfaction by representing one of the world’s most recognizable companies.
Are you ready for the challenge? Apply!
Our Client
Our client is a Social Media brand.
What you'll do
* Provide support to small and medium-sized businesses (SMBs), helping them grow across multiple channels – chat, email, and phone;
* Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
* Provide pre and post-sales support for all self-service products;
* Provide product and tool support to enhance clients’ experience;
* Identify trends and solve problems facing multiple SMB clients;
* Resolve customer issues in a timely manner and proactively communicate to clients on progress;
* Identify areas where clients can improve usage of our solutions;
* Provide vital product insights and feedback from our customers to engineering.
What you'll need
* Native level of written and verbal communication skills in French;
* Fluency in English – B2 level (mandatory);
* Familiarity with online advertising products and social media;
* +1 year working in a customer service-related role;
* Flexible and quick learner;
* Able to adapt to continuously evolving SMB needs;
* Experience in a Call Center environment / Customer Support role;
* Ability to multi-task and work under pressure;
* Availability Monday to Sunday, including rotating weekends.
Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe, as recognized by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than 12,000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market. Join us and find your place at Teleperformance Portugal.
Apply now
Become a member of a worldwide team.
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