Job Title: Customer Service Agent
About the Role:
We are seeking a highly skilled and energetic customer service agent to join our team. As a customer service agent, you will be responsible for providing exceptional support to our customers through various channels.
Key Responsibilities:
* Act as a mentor to customers, guiding them through different aspects of our services;
* Respond to customer inquiries and concerns in a timely and professional manner via phone, email, or social media;
* Provide calm and resourceful troubleshooting for customer queries related to their shopping experience;
* Maintain communication with other departments and redirect relevant cases to the appropriate teams.
Requirements:
* Native-level proficiency in Dutch and a B2 level in English;
* Understanding of the value and impact of excellent customer experience;
* Excellent listening skills, comfortable communicating with people, and adept at navigating intercultural communication;
* Proven ability to work efficiently, innovate, and maintain a proactive pace;
* Passion for intercultural communication and the expatriate lifestyle;
* Will relocate to Lisbon for an international career and life experience.
What We Offer:
* Fixed-term contract with annual renewals;
* Full-time (40h/week, 8h/day) rotative shifts (Mon-Sun, 7 AM – 9 PM);
* Intensive training program for new employees;
* Competitive salary package, including free accommodation (shared flat, all bills included), grossing €1040/month;
Excluding accommodation: €1298 gross/month;
Compensation during training period if successful (5-20 working days): nearly fully paid.
* Relocation Package for International Candidates:
Reimbursement of initial flight expenses after 3 months;
Assistance with paperwork, opening bank account, etc., upon arrival;
Ability to stay in a company-provided flat-sharing apartment up to a year.
* Extra Perks:
Private health insurance after 6 months of contract;
Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company;
Portuguese public holidays and 22 days of paid holidays.
About Our Company:
Located in Lisbon, our company provides comprehensive support for career development, language skills, accommodation, and social integration. As a multinational organization, we have been recognized as one of the best sales and customer service solutions providers in the world. Join our diverse team of talents from over 80 nationalities worldwide.