Job Title
We're looking for a talented Application Support Specialist to join our team.
About Us
KCS IT is a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting, Outsourcing, Innovation, and Training.
Job Description
We are seeking an experienced Application Support Specialist to provide technical assistance and support to our clients. The ideal candidate will have a strong background in computer science, excellent communication skills, and experience working with various technologies.
Key Responsibilities
* Provide technical support and troubleshooting services to clients via phone, email, or remote access.
* Analyze and resolve complex technical issues related to software applications and hardware infrastructure.
* Develop and implement solutions to improve customer satisfaction and reduce technical issues.
* Collaborate with internal teams to ensure seamless delivery of services and products.
Requirements
* Bachelor's degree in Computer Science or related field.
* At least 4 years of IT experience, 3 of which are in technical support.
* Experience in SQL Programming Language.
* Experience in scripting languages (Powershell/Shell Scripting).
* Experience in incident resolution and problem management (ITIL is a plus).
* Professional experience in Windows and/or Linux infrastructures.
* CPLP nationality or EU work permit required.
What We Offer
* Personalized career development opportunities.
* A variety of challenging projects across different sectors.
* Free training programs to enhance your skills and knowledge.
* International projects in Benelux.
* A choice of hybrid, full-remote, or full-on-site projects.
* A range of benefits to support your well-being, including free nutrition, psychologist sessions, and more.