Job Title: Remote Dutch-Speaking Customer Service Representative
Location: Braga, Portugal (Remote Only)
Industry: Website Technical Solutions
Job Type: Full-Time (Rotative Shifts)
Salary & Benefits:
* Competitive Salary
* Health and Life Insurance (Comprehensive coverage)
* Career Growth and Development Opportunities
* Meal Allowance
* Transport Allowance
* Company-Provided Equipment (Laptop, tools, and software)
* Remote Work: Work from the comfort of your home, in Braga, Portugal
Shift Details:
* Working Hours: Monday to Sunday – 24/7 Rotative Shifts (Including night shifts)
* Days Off: 2 Rotative Days per week
* Shift Pattern: Rotating shifts covering mornings, afternoons, and nights
Language Requirements:
* Dutch (Minimum C2 level required)
* English (Intermediate level preferred)
Job Description:
We are looking for an enthusiastic and dedicated Dutch-Speaking Customer Service Representative to join our growing team remotely in Braga. This position offers you the opportunity to work in the website technical solutions industry, assisting Dutch-speaking customers with their technical inquiries. While previous experience in customer service or technical support is a plus, it is not mandatory. We are looking for candidates who are motivated, eager to learn, and willing to grow within the company.
In this role, you will support customers remotely, providing high-level technical assistance for various website solutions. You will be responsible for troubleshooting, guiding clients through technical challenges, and offering support via phone, email, or chat. This role requires a deep commitment to customer satisfaction, exceptional communication skills, and an ability to adapt quickly to new challenges.
We offer a comprehensive training program to equip you with all the necessary skills and knowledge to succeed in this role. This is an exciting opportunity to work with a dynamic team in a thriving industry that values growth and development. We provide competitive compensation, benefits, and opportunities for career advancement.
Key Responsibilities:
* Provide high-quality customer service to Dutch-speaking clients via phone, email, and chat, assisting with technical issues related to website solutions
* Troubleshoot technical problems, offering solutions for issues such as website setup, configuration, or functionality
* Guide customers through using website tools, helping them understand features and solve issues efficiently
* Document all customer interactions and issues in the company's CRM system, ensuring accurate records and follow-up
* Ensure customer satisfaction by resolving issues promptly and professionally
* Follow guidelines and processes to troubleshoot, escalate, or resolve issues in an efficient manner
* Escalate complex technical problems to the appropriate department or higher-level support when needed
* Provide feedback to management on recurring issues and areas for improvement in the customer experience
* Take ownership of customer issues, ensuring they are resolved in a timely manner, and follow up as necessary
* Maintain confidentiality and adhere to data protection policies while handling customer information
* Collaborate with other team members to improve processes and help enhance the customer experience
* Manage customer expectations and maintain composure in a high-pressure environment
* Provide ongoing support and solutions for website-related queries, assisting clients in maximizing their use of our services
Skills and Qualifications:
* Fluency in Dutch (C2 level required)
* Intermediate English proficiency (B2 level or higher)
* Previous experience in customer service or technical support is a plus, but not mandatory
* Technical aptitude and willingness to learn about website solutions and common technical issues
* Excellent communication skills (both written and verbal) with a customer-focused approach
* Strong problem-solving skills, with the ability to analyze and troubleshoot technical issues
* Ability to work independently and maintain high-quality service while working remotely
* Ability to work under pressure, prioritize tasks, and handle multiple inquiries simultaneously
* Exceptional attention to detail and ability to handle repetitive tasks with accuracy
* Comfortable with working night shifts, weekends, and flexible hours
* EU ID required to work legally in Portugal
* Residence Card required for non-EU nationals
Additional Benefits:
* Health and Life Insurance: Comprehensive coverage provided from the start of your employment
* Career Growth: Opportunities for professional development and career advancement in a fast-growing company
* Meal Allowance: Daily meal allowance to help cover your expenses
* Transport Allowance: Monthly allowance to assist with commuting or other transportation needs
* Remote Work: Flexibility to work from home, allowing you to balance your professional and personal life
* Company-Provided Equipment: All necessary equipment (laptop, software, etc.) provided to ensure you can work efficiently from home
* Supportive Work Environment: Access to a collaborative team and a supportive work culture focused on your growth and success
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