About the Company
We are a leading mobile point-of-sale (mPOS) company in Europe, revolutionizing payment solutions for small businesses.
Role Overview
Position: Customer Service Advisor
Languages: German (Native) + English (B2)
Key Responsibilities
* Provide exceptional customer support to German-speaking merchants via phone, email, chat, and social media platforms.
* Address inquiries and troubleshoot issues related to our products and services, ensuring prompt resolution.
* Collaborate closely with cross-functional teams such as Sales and Marketing to enhance customer experience and optimize service delivery.
* Contribute to the continuous improvement of customer support processes to maximize merchant satisfaction.
Candidate Profile
* Previous experience in a Contact Centre or Customer Service role is preferred.
* Proficiency in using technology (smartphones, tablets, computers) with ease.
* Fluent in German (native level) and comfortable communicating in English (B2 level).
* Excellent interpersonal skills with a patient and customer-centric approach.
* Strong problem-solving skills with a proactive and persistent attitude.
* Organized, capable of maintaining composure in high-pressure situations.
Training and Benefits
* Training: 30-day program, Monday to Friday, 08:00 - 17:00.
* Salary 22,978 EUR gross annually, including:
o Base Salary: 1271 EUR/month x 14 (gross), 17,794 EUR/year
o Language adder (gross): 100 EUR/month x 12, 1200 EUR/year
o Skill adder (gross): 100 EUR/month x 12, 1200 EUR/year
o Attendance bonus (gross): 100 EUR/month x 12, 1200 EUR/year
o Meal allowance: 6 EUR/per working day (paid in meal card), 1,584 EUR/year
* Performance Bonus: Up to 120 EUR/month x 12 (gross)
* Health Insurance: Provided after contract signing.
Work Schedule
* Monday to Sunday, 08:00 - 19:00 (with possible extension to 21:00).
* Days Off: Rotating basis, ensuring work-life balance.
* Workload: Full-time, 40 hours per week.