**Job Title:** Collections Supervisor
Located in the Porto area, we are seeking a skilled Customer Financial Services Supervisor to oversee credit and collections operations for one of our clients.
Responsibilities:
* Manage credit and collections processes, ensuring timely and effective resolution of disputes and cash applications.
* Provide day-to-day supervision and coordination support to operational teams or contractors, delegating tasks as needed.
* Maintain performance monitoring and development discussions, supporting initial disciplinary actions when required.
To succeed in this role, you should possess:
* A high level of English fluency (C1 level) and good knowledge of French, Italian, or German.
* Education in a relevant field, such as finance or business, with a minimum of 12th grade completion.
* 1-3 years of experience in a similar position, demonstrating leadership skills and a team player attitude.
* Customer-focused communication skills, with excellent written and verbal abilities.
* Proficiency in Microsoft Office, particularly Excel.
As a valued member of our team, you will enjoy:
* A direct contract with the client, offering stability and opportunities for growth.
* A flexible schedule, including options for remote work (hybrid regime).
* An extensive benefits package, promoting your well-being and job satisfaction.
* Development opportunities, enabling you to enhance your skills and advance your career.