Randstad Digital is at the forefront of transforming the digital landscape.We are committed to delivering exceptional outcomes for our clients' businesses and their customers.With over 25,000 engineers and digital experts worldwide, we specialize in accelerating digital enablement across various industries.Join us and be part of a talent-first organization that thrives on innovation and excellence.Join our Security Operations Center (SOC) where you will play a key role in analyzing phishing threats and helping protect European customers from cyber attacks, with a strong passion for cybersecurity, digital forensics, and continuous improvement.Main Responsibilities:Perform in-depth analysis of potential phishing emails from both internal and external customersDocument all incidents in ServiceNow and ensure timely and accurate follow-upUtilize tools such as Splunk, sandboxes, and internal knowledge bases to conduct investigationsPropose and implement mitigation actions in response to phishing threatsCoordinate resolution processes for security incidents and communicate with customer security teamsCollaborate closely with the internal CSIRT and share insights about new threats and vulnerabilitiesApply a structured, methodical approach in line with best practices and continuous improvement (Plan-Do-Check-Act)Execute standard changes on security devices for our customersMust-Have Requirements:Bachelor's degree or equivalent experience in a technical fieldStrong understanding of internet technologies and networking protocolsSolid analytical skills and attention to detailDemonstrated knowledge of phishing, vulnerabilities, and attack vectorsExperience documenting and managing incidents using tools like ServiceNowPassion for cybersecurity and eagerness to stay up to date on emerging threatsStrong verbal and written communication skillsAbility to work in a structured and process-oriented environmentNice-to-Have Requirements:Previous experience in a Security Operations Center (SOC)Hands-on experience with tools and technologies such as:Checkpoint, Palo Alto, Fortinet, F5 BigIPVPN gateways (e.G., Netscreen)Microsoft Defender, Trend Micro, Vision One, DarktraceSIEM platforms such as Splunk or MS SentinelRelevant security certifications (e.G., CompTIA Security+, CISSP, GIAC, etc.
)Experience in customer support or technical helpdesk environmentsFamiliarity with digital forensics processes and reporting