Spanish Resolution Customer Support Representative
We are seeking a highly skilled and motivated individual to join our team as a Spanish Resolution Customer Support Representative.
In this role, you will be responsible for handling intricate transactions for NFC customers with precision, offering expert guidance to ensure seamless transaction execution, developing effective mitigation plans for any issues that arise, and managing escalations that require immediate attention.
Key Responsibilities:
* Handle complex customer transactions with accuracy and efficiency
* Provide expert support to resolve customer inquiries and issues
* Develop and implement effective solutions to mitigate potential risks
* Manage high-priority escalations to ensure timely resolution and customer satisfaction
Requirements:
* Proficiency in English and Spanish (written and spoken)
* Previous experience in customer support and claims
* Excellent communication and interpersonal skills
What We Offer:
* Competitive base salary and meal allowance
* Direct contract with the client
* Flexible working hours and hybrid work options
* Comprehensive benefits package
* Ample career development opportunities
* Integration into a dynamic and motivated team
This is an exciting opportunity for a results-driven individual who thrives in a fast-paced financial environment. If you are passionate about delivering exceptional customer service and have a keen eye for detail, we encourage you to apply.