Job Title: Remote Dutch-Speaking Customer Service RepresentativeLocation: Braga, Portugal (Remote)Industry: Website Technical SolutionsEmployment Type: Full-Time (Rotating Shifts) Salary & Benefits: Attractive salaryFull health and life insurance coverageOpportunities for career advancement and skill developmentMeal allowanceTransport allowanceEquipment provided by the company (laptop, tools, software) Work Setup: Work remotely from home in Braga, PortugalShift Information: Hours: 24/7 rotating shifts from Monday to Sunday (including night shifts)Two rotating days off per weekShifts cover mornings, afternoons, and evenings Language Requirements: Dutch (C2 level minimum)English (Intermediate level preferred) Job Summary:We are looking for a motivated and dedicated Dutch-speaking Customer Service Representative to join our remote team in Braga. This role offers the chance to work in the website technical solutions industry, assisting Dutch-speaking customers with their technical issues. Although prior experience in customer service or technical support is beneficial, it is not essential. We seek candidates who are eager to learn, enthusiastic, and interested in growing within the company. In this role, you will provide remote assistance to customers, offering technical support for various website solutions. Your duties will include troubleshooting, guiding customers through technical problems, and providing support via phone, email, and chat. A strong commitment to customer satisfaction, excellent communication skills, and the ability to adapt to challenges will be crucial to your success. We offer thorough training to ensure you're fully prepared for this role. This is an excellent opportunity to work in a dynamic industry, with a growing company that values professional development. We provide competitive pay and opportunities for career progression. Key Responsibilities: Offer high-quality support to Dutch-speaking customers through phone, email, and chat, resolving technical issues related to website servicesTroubleshoot and resolve problems with website setup, configuration, or performanceHelp customers navigate website tools, explaining features and assisting with problem resolutionRecord all customer interactions in the CRM system, ensuring proper documentation and follow-upsResolve customer issues in a timely and professional manner, ensuring high satisfactionFollow guidelines to troubleshoot, escalate, or resolve issues effectivelyEscalate complex technical issues to appropriate departments or higher-level supportProvide feedback to management on recurring problems and potential improvementsTake ownership of customer concerns and ensure timely resolutions, with necessary follow-upsUphold confidentiality and comply with data protection laws when handling sensitive customer dataCollaborate with the team to improve processes and enhance the customer experienceMaintain composure and effectively manage customer expectations in high-pressure situationsContinue to support customers with ongoing website-related queries to optimize their use of services Skills & Qualifications: Proficiency in Dutch (C2 level required)Intermediate proficiency in English (B2 or higher preferred)Experience in customer service or technical support is a plus, but not requiredStrong technical aptitude and willingness to learn about website solutions and technical issuesExcellent communication skills, both written and verbal, with a focus on customer satisfactionStrong problem-solving skills and the ability to quickly troubleshoot technical issuesAbility to work independently and maintain high standards of service remotelyCapacity to prioritize tasks and handle multiple customer interactions simultaneouslyHigh attention to detail and the ability to manage repetitive tasks with accuracyComfortable working flexible hours, including night shifts and weekendsEU ID required for employment in PortugalResidence card required for non-EU nationals Additional Benefits: Comprehensive health and life insurance coverage from day oneCareer advancement opportunities in a fast-growing companyDaily meal allowance to cover meal expensesMonthly transport allowance for commuting or other transportation needsWork from home flexibility, helping to balance professional and personal lifeCompany-provided equipment (laptop, software, tools) for efficient remote workA collaborative work environment focused on team success and individual growth