Job Description
The Position
Are you passionate about learning and technology? Join us as an Associate Specialist in Learning Delivery, where you'll play a key role in managing and enhancing our Learning Management System (LMS). You'll be the go-to person for our learning community, ensuring they have a seamless and satisfying experience.
Responsibilities
* Ticket Master: Be the go-to person for all LMS queries by handling tickets and requests from stakeholders, ensuring every issue is addressed promptly and efficiently.
* Be the Hero: Serve as the first point of contact for all LMS queries, delivering top-notch customer support.
* Tech-Savvy Troubleshooter: Use HR case management and knowledge systems to resolve and document cases, ensuring queries are handled within agreed SLAs.
* LMS Guru: Apply your LMS knowledge to support business owners and make learning awesome.
* Data Detective: Research and analyze data, navigating multiple systems to provide accurate answers.
* Problem Solver: Use your judgment to handle non-scripted responses and think on your feet.
* Innovator: Participate in testing new and enhanced learning applications and tools.
* Team Player: Collaborate with the BT Service Desk to resolve technical issues.
* Content Curator: Recommend updates to HR Portal content to improve self-service support.
* Project Enthusiast: Engage in special assignments or team projects as needed.
Required Education, Experience, and Skills
* Experience as an LMS Administrator or in a similar role.
* Strong technical skills and familiarity with LMS platforms.
* Excellent organizational and multitasking abilities.
* Strong communication skills and the ability to provide effective user support.
* Fluent or native in English and Portuguese (mandatory).
Preferred Education, Experience, and Skills
* Thrive in a fast-paced, dynamic environment with ongoing tech and process changes.
* Flexible and adaptable to change and new ways of working.
* Independent worker who can also collaborate with key partners.
* Experience with ticketing systems and internal communication tools like ServiceNow and Viva Engage is a plus.
Who We Are:
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. Our Vision is clear: A better and healthier every day for every woman.
As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.
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