As an International Customer Service Agent, your mission will be to offer high-quality support to customers by providing the best possible answers and solutions to their inquiries. You will:
* Assist customers via phone, email, or social media in the manner you’re most comfortable with.
* Ensure high customer satisfaction through helpful and efficient responses.
* Record relevant data in the system.
* Collaborate with other departments, redirecting issues or cases as necessary.
* Be an essential team player and contribute to the success of your team and project.
Skills, qualifications, and interests you need to succeed in the role:
* Native-level Dutch and at least a B2 level of English.
* A strong understanding of the value a positive customer experience can bring.
* Excellent listening and communication skills.
* A drive for excellence and professionalism in all interactions.
* A true team player committed to delivering top-notch service.
* A passion for intercultural communication and the expatriate lifestyle.
* Willingness to relocate to Lisbon and embrace an international career.
What’s in it for you?
* Salary: €11,000 - €19,000 annually*.
* Working hours: Full-time (40h/week).
* Relocation package: Assistance provided*.
* Private health insurance: Comprehensive coverage*.
* Paperwork support: Help with official processes*.
* International and multicultural working environment: Work with people from all over the world.
* Training and career growth opportunities: Develop professionally in a dynamic environment.
(*Depending on the company and project)
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