.EOPLECONQUEST -RH a specialized cruise recruitment company is looking for RIVER CRUISES: Waiter/Waitress- River Cruises PURPOSE OF POSITION -To ensure a friendly and professional service in the restaurant, bar, lounge and the sundeck to the fullest satisfaction of our guests and in accordance with OUR CLIENT Standards and Operating Procedures.
YOUR RESPONSIBILITIES -Professional welcoming and sales orientated service in restaurant, bar, lounge and on the sundeck; -Fully responsible for the correct use of the MXP WOS (Wait Order System); -Operation of all SOP procedures according to company standards; -Execution of all F&B activities including functions and special events as laid out by management; -Quality control of thelunch setups in the restaurant and lounge; -Ensuring highest levelof cleanliness within restaurant, bar, pantry, lounge, sundeck in accordance with HACCP standards; -Inventory according tocompany procedures, correct storage of stock; establishing of par levels; -Preparation of openingand closing ships at start and end of season; -Assistance in other departments upon instruction from supervisors (as required); -Active participation in onboard training programs; -Luggage duty on embarkation and disembarkation day, and participation in loadings; -Following the Wait Order System (WOS) procedures; -Participate in the departmental "Daily Reunion"; -Ability to effectivelyand professionally deal with internal & external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflict; -Participating in the daily menu presentation; -Teamwork.
Outstandingflexibility: must be able to work different times of the day, under pressure and reflect at all times, even under difficult conditions, a positive can-do attitude and the best image of OUR CLIENT Product Knowledge Be fully proficient and knowledgeable about the F&B Operations, including but not limited to menu cycle, function sheets, wine menu, whisky menu, bar menu and suite amenity program Become knowledgeable about all itinerary-related ports of call and shore excursions Full knowledge of the daily program Ensure excellent knowledge about the SSPB program KPI Performance Positively contribute in achieving / succeeding the KPI goals (quality and financial) for the Restaurant, and the entire Food and Beverage Department Strong motivation to achieve the company goals and objectives Security Full knowledge about safety & security procedures Participations in all training concerning safety & security, fire prevention, evacuation exercises as required by the company YOUR PROFILE -Minimum High School diploma