Your responsibilities
1. Manage all phases of the implementation project lifecycle, ensuring successful initiation/planning, execution, testing, cutover/go-live, and handover to Support
2. Partner with the Customer PM to become a trusted resource and actively drive the implementation project to success
3. Manage between 3-8 projects concurrently to time, budget, and quality
4. Identify potential project risks and implement mitigation strategies
5. Build and maintain strong relationships with clients, team members, regional delivery managers, and PS leadership
6. Inspire and motivate cross-functional teams, foster collaboration, and resolve conflicts to ensure all project goals are met
Your experience
7. Minimum of 5+ years continuous experience as a Project Manager, or min. 8+ years for Senior role, ideally in a professional services environment for a software vendor/partner
8. Direct experience managing all phases of the software implementation project lifecycle for enterprise clients
9. Experience managing multiple projects simultaneously with cross-team dependencies
10. Experience leading diverse project teams of 2-7+ people per project
11. Experience dealing with senior client stakeholders
12. Experience managing SaaS & on-premise implementation projects of 50-250+ days of effort
13. Experience successfully managing both T&M and Fixed-Price enterprise software implementation projects
14. International customer experience (across EMEA/US) preferred
15. Working knowledge of ECM (enterprise content management) and/or IP (invoice processing) solutions preferred
Skills & Certifications
16. Passionate about technology and delivering value to customers
17. Confident and articulate presenter to senior client personnel
18. Able to take a consultative approach and ensure both scope and project boundaries are maintained
19. Problem solver who seeks the best solutions for the customer and the business
20. Ability to effectively communicate complex procedural concepts to stakeholders
21. Understanding of different software delivery methodologies (Waterfall, Agile, Hybrid, etc.) and when to apply them
22. Advanced knowledge of MS Project (or similar tool) and MS Office applications
23. Naturally very organized and disciplined with a high level of attention to detail
24. Excellent command of the English language, a second or native language of German or French a plus.
25. Bachelor's degree (Computer Science preferred) or equivalent, or relevant work experience
26. PMP or PRINCE2 Practitioner, Agile, or similar certification (required, or to be achieved within 3 months)
27. ITIL Foundation (preferred)