Tasks
* As the IT Infrastructure Services Specialist, you will manage device lifecycles based on global governance
* You will oversee all reports and documentation related to IT Infrastructure Services and manage the resource libraries of technical information and solutions
* You are responsible for managing contractors, third parties, cloud service providers, and other vendors
* You will maintain and improve our existing Cloud Solutions Services
* Developing and implementing IT Infrastructure Services and processes that align with business needs to enhance service quality will be your responsibility
* You will evaluate and drive value-generating sustainable improvements to existing IT Infrastructure Services for high customer satisfaction
* Managing and performing multi-faceted projects in conjunction with day-to-day activities is a requirement of the job
* As an IT Infrastructure Services Specialist, you will need to stay up-to-date on technologies, solutions, and architectures to optimize IT functions
* Participation in service and process improvement projects, including outsourcing, insourcing, and service provider strategy initiatives, is part of your role
* Collaborating with cross-functional teams in network and server areas to align on standardized operating procedure guidelines is essential
Requirements
* You have a bachelor's degree in computer science, information technology or a similar discipline and a passion for IT and a desire to drive positive change
* Flexibility, openness to change, and a willingness to adapt to new challenges are qualities essential for this role
* Goal orientation and the ability to focus on both long and short-term objectives are vital aspects of this job
* To succeed in this position, a high motivation, and commitment to continuously improve and succeed is a must
* Demonstrated experience in cloud solutions like Telephony/Contact Center (IaaS, SaaS, PaaS) is required and Knowledge in AWS environment is necessary
* Having a service-oriented mindset and interest in understanding the needs of service consumers is also a must-have for this role
* Being able to work in an international and English-speaking environment is required
* Experience with IT service management tools, incident handling tools, and asset repositories is also crucial
* Experience in IT service delivery management and ITIL process management, as well as ITIL V3 or ITIL V4 certifications, are necessary requirements for this position
* Are you ready to face new challenges and actively contribute to the success of the transformation project company digital
Benefits
* Permanent contract
* Competitive salary
* Annual bonus
* Health insurance
* Hybrid work model
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