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Digital Experience Design Talent Acquisition Specialist at Bliss Applications & WYgroup
ABOUT US
Founded in 2009, we are now a melting pot team based in Lisbon, Porto & Boston that has deployed more than 200 projects for our world-class clients. Our team is made up of people with amazing knowledge on Design, Usability and Web/Mobile based Software. We're a user-centred & quality software-driven company. And we work with a passion for creating something new and cool. Our goal is to find out ways to make your (and our users') life bliss. Whether an iOS & Android mobile application for a fintech or a multi-platform e-commerce solution, we have the talent to meet our client's needs and beyond.
ABOUT THE ROLE
As a UX Researcher and/or Service Designer, you will work with the full range of products in planning, executing and conducting qualitative and quantitative research to understand user needs, behaviors and motivations, providing valuable insights to guide strategic design and product decisions. You will work closely with Product Owners, Project Managers and business areas.
Main Responsibilities:
* Plan, conduct and analyze user experience research using qualitative and quantitative methods;
* Identify and map user needs, frustrations and behaviors through interviews, usability testing, surveys, data analysis and other methodologies;
* Collaborate with designers, developers and product teams to turn research insights into practical and innovative solutions;
* Create and maintain personas, user journeys and experience maps to inform product design;
* Apply data collection and analysis methods to validate hypotheses and optimize the user experience;
* Communicate research findings clearly and objectively through reports, presentations and workshops;
* Monitor trends and best practices in UX Research to continuously improve research processes.
Requirements:
* Previous experience in UX Research, UX Design, Product Design or related areas;
* Knowledge of qualitative (e.g. interviews, usability tests, focus groups) and quantitative (e.g. surveys, metrics analysis, A/B testing) research methodologies;
* Ability to synthesize complex data into actionable insights;
* Familiarity with research and analysis tools such as Google Analytics, Hotjar, Lookback, Maze, among others;
* Experience in creating personas, user journeys and empathy maps;
* Good communication skills and the ability to present findings to different stakeholders;
* Ability to work in a collaborative and multidisciplinary manner;
* Experience with digital accessibility and inclusive design desirable;
* Degree in Design, Psychology, Anthropology, Social Sciences, Technology or related areas.
Differentials:
* Experience with experimentation and A/B testing;
* Knowledge of tools such as Figma, Miro and Notion;
* Experience with ethnographic research methods or user behavior analysis;
* Postgraduate degree or specialization in UX Research, Design Thinking, Digital Anthropology or related areas.
WHERE
Lisbon
At Bliss Applications, there are no limits to following your passion. We are proud to be an equal opportunity employer, celebrating diversity and valuing the contributions of everyone committed to making a difference. To create digital products that people use every day, we believe everyone must be included in the process.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Design
Industries
Software Development
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