About UsThe Email Marketers is a fully remote email and retention marketing agency headquartered in Los Angeles, serving e-commerce brands from 7 to 9 figures.
We specialize in email, SMS, direct mail, loyalty, and subscriptions—and we do it all with HEART.
As we grow toward becoming an 8-figure agency, we're investing in the future: AI.
We're looking for a sharp, entrepreneurial operator to lead our AI strategy and execution across the agency.This role starts hourly (contract) and has the potential to scale into a full-time leadership position for the right person.Our Beliefs•Excellence only.
We hire A-players who thrive on being challenged, solving complex problems, and growing with a purpose.•4-day work-week.
Yes, really.
Agency life can be intense—but we prioritize recovery and deep work.•Culture of HEART.
Honesty, Excellence, Attitude, Results, and Trustworthiness drive everything we do.•Freedom + Responsibility.
You'll have autonomy, and we'll trust you to lead with ownership.Who Are We Looking For?We're seeking a AI Operations Specialist who can embed AI into every part of our agency—internally and client-facing.
From optimizing workflows to enhancing deliverables, you'll operationalize AI not as a gimmick, but as a force multiplier for performance, scale, and creative excellence.You're both a strategic thinker and a hands-on implementer.
You understand how to get buy-in, build systems, and ship automations that stick.
You live for efficiency, love innovation, and know how to lead others through change.Key ResponsibilitiesAI Strategy & Leadership•Design and execute a scalable AI strategy across departments and client services.•Champion an AI-first culture that inspires curiosity, learning, and operational excellence.•Collaborate with leadership to set quarterly AI initiatives and measure impact.Internal Systems & Automation•Identify and implement AI tools to optimize workflows for content creation, QA, reporting, data analysis, onboarding, and more.•Build AI-powered SOPs and automations that save time and improve quality.•Integrate tools like ChatGPT, Claude, Midjourney, Notion AI, Zapier, and Airtable into our stack.Client-Facing Innovation•Enhance client deliverables through AI—copy optimization, subject line generation, product tagging, segmentation, and personalization.•Explore future service offerings powered by AI and assist with pilot programs.•Support strategists and creatives in using AI to amplify their work (not replace it).Enablement & Change Management•Train internal teams on AI tools, workflows, and best practices.•Create knowledge hubs, templates, prompts, and recorded walkthroughs.•Drive adoption of AI-powered systems through ongoing support and feedback loops.Data, Security & Ethics•Set clear guidelines for ethical and secure AI use across the org.•Stay current on LLM updates, prompt engineering trends, and regulatory frameworks.Success Metrics•20%+ improvement in key workflow efficiency metrics (e.g., creative turnaround, QA time, data analysis speed).•80%+ team adoption of core AI workflows within 3 months.•At least 3 fully AI-powered workflows shipped per quarter.•Documented cost savings and/or client revenue gains through AI initiatives.Who Will Succeed in This Role?•Proven experience operationalizing AI within an agency or high-growth marketing org•Deep familiarity with creative, data, or ops workflows at an e-commerce agency•Expert-level understanding of tools like ChatGPT, Midjourney, Notion AI, Zapier, Airtable, and AI-powered marketing tools•Comfort leading cross-functional initiatives and upskilling non-technical teams•Bonus: Prompt engineering, Python/JavaScript, LLM fine-tuning, or API integration experience•Entrepreneurial mindset with a love of building and iterating quicklyWhat We Offer (upon full-time transition)•4-day workweek (Monday–Thursday)•100% remote team with flexible ET/PT hours•20 days PTO•A high-caliber, collaborative team to grow with•A front-row seat to the future of retention marketing