Join TeamViewer's Winning Team
We are seeking a highly skilled IT Service Desk Administrator to join our team in Porto, Portugal. As a key member of our global IT team, you will provide exceptional support to our internal employees and contribute to shaping the future of digitalization.
About Us
TeamViewer is the leader in remote connectivity software, harnessing cutting-edge technologies like Augmented Reality and Artificial Intelligence. Our diverse team of over 1,500 employees from different continents, cultures, and disciplines fosters a dynamic work environment where new ideas thrive.
About the Role
You will be responsible for:
* Showcasing your problem-solving skills and escalating issues to relevant teams as needed.
* Providing and supporting high-end user hardware.
* Creating and escalating tickets for complex technical issues.
* Taking ownership of procurement for IT software and hardware.
* Collaborating with our global IT team to deliver best-in-class solutions.
Requirements
To succeed in this role, you will need:
* A university degree in Computer Science, Telecommunications, or a related field.
* At least 2 years of professional experience in a similar role.
* A solid understanding of ITIL concepts and certification preferred.
* Familiarity with Windows 10, Windows 11, MacOS, Intune, and basic knowledge of Active Directory, Networking, and Operating Systems.
* Fluency in English and Portuguese is mandatory; additional languages are a plus.
Culture and Benefits
At TeamViewer, we value diversity and inclusivity. We offer a dynamic work environment, opportunities for growth, and a commitment to building an inclusive culture where everyone feels welcome and supported.
What We Offer
In return for your expertise and dedication, we offer a competitive package, including travel opportunities, flexible working arrangements, and ongoing training and development.