Payment Specialist for Tech Company – Polish speaker
As a Payment Specialist, you will liaise and provide key support for Sales on daily operational issues, resolution of customer queries and escalations relating to all payment methods offered on the Online Store.
The Specialist needs to be able to work in an information sensitive environment, constantly changing environment.
Are you ready for your new career path? Apply!
Whoever you are. Whatever you do. Wherever you are from. Join us and just be yourself.
What you'll do
* Liaise and provide key support for Sales, Sales Support, and Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Online Store;
* Daily interaction with our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, loan & lease, and other various payment methods;
* Process customer-related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos, and reconciliation;
* Support Sales and Finance on daily operational issues, problem escalation, and resolution.
What you'll need
* Native Polish speaker;
* Fluency in English (minimum B2);
* Strong communication skills, team player, customer-focused, and maintain a professional attitude;
* Ability to work in an information-sensitive environment;
* Team player with the ability to work in a changing challenging environment;
* Excellent telephone manner, interpersonal and communication skills;
* Highly motivated and organized with the ability to work to tight deadlines;
* Ability to use discretion and work on own initiative;
* Very good accuracy and attention to detail;
* Schedule flexibility is required due to order volume;
* Experience in SAP is an advantage.
Benefits
* Work location: Lisbon – one of the best and sunniest places to live in Europe;
* Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
* One flight per year to your home country (within Europe);
* Health insurance from day one in the company;
* Ongoing certification and training opportunities;
* Meritocratic environment;
* Employee empowerment and value;
* Refer a Friend Program with attractive incentives;
* Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops, and much more.
About Teleperformance Portugal
TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!
With more than 12,000 employees from 111 nationalities, TP Portugal provides services in 35 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow. Join our team and find your place at TP!
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