Social network you want to login/join with:
Process Owner - Customer Service processes (m/f/d), PortoClient: Talent Search People
Location: Porto, Portugal
Job Category: Other
EU work permit required: Yes
Job Reference: e31f1308c75d
Job Views: 37
Posted: 23.01.2025
Expiry Date: 09.03.2025
Job Description:Where will you work? A multinational based in Maia.
What will you do? Define a roadmap to process quality improvement.Benchmark processes with other countries and regions and define clear guidelines for best practices and make the change happen.Create meaningful changes, identifying cost saving and identifying process risks, roadblocks, and improvement opportunities.Review, approve, and communicate in a timely manner, process changes and/or improvements.Get the buy-in from the different BU's to change processes.Calculate together with FICO process savings and report them in Powersteering.Propose and supervise KPIs for the different processes, guaranteeing standard productivity.Manage robots that have an interaction with processes and define contingency plans for all scenarios.Who are we looking for? University degree, preferably in economics, business administration, or similar.Minimum 3 years professional experience in a similar role (preferably in a multinational service company).In-depth knowledge of process and procedure improvement.Advanced Excel user.Advanced level of spoken and written English.Working experience in Audit desirable.SAP user desirable.What do we offer? Stable vacancy; competitive salary + benefits; multicultural and dynamic environment; possibility to be part of a multinational and possibility to grow.
#J-18808-Ljbffr