About Us
PVH is a leading American fashion group that operates globally-adored brands like Calvin Klein and Tommy Hilfiger, with headquarters in New York and operations in over 40 countries.
The Opportunity
We are seeking an excellent communicator to join our PVH Support Team in Lisbon. This exciting opportunity offers an international environment and abundant career advancement opportunities.
Your Mission
You will provide telephone and written support to German-speaking customers, ensuring a courteous and helpful attitude.
Your Profile
We are looking for someone who:
* Is proficient in German and fluent in English (both written and spoken).
* Has outstanding communication skills.
* Is keen to learn.
* (Bonus) Has experience in a telephone customer service or call center environment.
Your Responsibilities
You will:
* Address the questions and concerns of German-speaking customers via phone.
* Assist with orders, deliveries, payments, and returns via email, chat, and social media channels.
* Provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
* Engage in cross-selling and upselling of products after addressing customer queries.
What We Offer
We offer a temporary, renewable employment contract with an initial duration of one year and opportunity for a permanent contract after two years. Our package includes:
* Competitive salary plus bonus.