.Social network you want to login/join with:Client Operations Delivery Analyst - Urgent, LisboaClient:CiscoLocation:Lisboa, PortugalJob Category:OtherEU work permit required:YesJob Description:We are looking to hire an energetic Client Operations Delivery Analyst to join our diverse team at Cisco in Oeiras.
Growing your career as a Full Time Client Operations Delivery Analyst is a terrific opportunity to develop exceptional skills.
If you are strong in people management, planning and have the right experience for the job, then apply for the position of Client Operations Delivery Analyst at Cisco today!Main responsibilities:Complete the entitlement strategy for Services & SW Recurring Offers through baseline definition and data cleansing approach.Complete clarity of data & entitlements across Cisco tools and databases for products, Services, and Software.Engage with account team and provide transparency into the assets & entitlements procured by the Customer, and position the value proposition of asset and entitlement management.Partnering with our sales team to install Baseline Assessment and reconciliations, synchronize their IB data with Cisco and collector IB data (ensure data integrity), in partnership with internal CPS (Customer Partner Services) Data Operations teams, and monitor KPIs including CLI metrics to provide inputs to impact the metrics positively.Who You'll Work With:You will work directly with Customers, Partners, and Cisco internal Renewal Manager as our partners in a Presales motion to help handle and optimize assets from purchase to renewal, safeguarding and ensuring data accuracy of our customers at all times.
This position holds the operational responsibility for the Customer Installed Base lifecycle management improving customers and internal collaborators experience across Services, Software, and Subscriptions.Who You Are:You are creative and passionate about implementing innovative solutions that will drive business success and pursue real-world operational problems.
You have an eye for the detail as well as for the big picture with a real passion for transforming operations and take pride in going above and beyond.
You work well in grey areas and can drive clarity.
You optimize and simplify processes with intent to scale operations and drive solutions, influence decisions backed by facts with a diverse group of cross-functional teams.Minimum requirements include:BA/BS degree with 2 years of business experience; direct contact with Primary collaborators (Customer, Sales, & Partners).A proven track record of managing data across many sources and Asset Management with large data sets.Strong influencing skills proven ability to influence outside of the organization and across roles and functions.Ability to apply a project management approach to problem-solving (taking a large, complex problem and breaking it down into components, involve others as needed, drive resolution)