Job Description:
Responsibilities - your mission
* Maintain a positive and friendly tone with customers at all times
* Identify and assess Airbus travelers needs to achieve satisfaction and maintain professional customer support
* Build sustainable relationships and trust with Airbus travelers through open and interactive communication
* Provide accurate, valid and complete information by using the knowledge about Airbus Policies/guidelines, country specific Tax laws and usage of Expense reporting tools.
* Handle Airbus travelers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and keep records of customer interactions
* Meet personal/Customer Care Team targets and call handling quotas
* Follow communication procedures, guidelines and policies
Requirements - our ideal candidate will have
Applicants must have:
* 2+ years work experience, ideally in Customer Support or Contact Center
* Fluency in English and Spanish;
* Strong phone contact handling skills and active listening
Applicants ideally should have:
* Proven customer support experience or experience as a Client Service Representative
* Good awareness of any potential compliance risks and committed to act with integrity
* Autonomous, proactive and able to take initiatives
* Ability to promote best practices when communicating with Airbus travelers
* Customer focus and ability to adapt/respond to different types of characters
* Strong knowledge of computer operation and standard office software (Service now, GOOGLE workplace)
* Ability to multitask, prioritize, and manage time effectively
* Resilient and strong self-control when handling customer complaints
* KDS NEO experience is preferred but not a prerequisite
* Ability to communicate clearly with end‐users, peers and management
Benefits - what’s in it for you:
* Diverse career opportunities within Airbus European core countries or in other regions around the world.
* A hybrid working model, allowing you to combine onsite and offsite work.
* A modern office well connected to public transportation.
* A motivated and fun crew to grow and build and shape the GBS together.
* An intense and exciting onboarding experience.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Portugal SA
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Accounting