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Senior Site Reliability Engineer, Lisboa
Client:
Location: Lisboa, Portugal
Job Category:
Other
Salary: $0-0/yearly
EU work permit required:
Yes
Job Views:
7
Posted:
22.01.2025
Expiry Date:
08.03.2025
Job Description:
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.
We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.
We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.
About The SRE Team
We are seeking a highly skilled and experienced Senior Site Reliability Engineer (SRE) to join our team. As an SRE at Gorgias, you will play a crucial role in ensuring the reliability, scalability, and performance of our systems, enabling the seamless delivery of our products and services.
The SRE team at Gorgias maintains the core infrastructure and services that make up the heart of our product. We have the privilege to work with high throughput systems and TB-scale data stores serving billions of queries per day, most with sub-millisecond response times.
We also design and maintain the software delivery stack, offering features such as metrics-based canary rollout strategies to all internal development teams.
We currently have a team of 4 Senior and Staff SREs operating together globally with aim to be 6 in the near term. We focus on scalable methods to provide the largest impact across the organization.
What You Will Do:
1. Manage multi-TB PostgreSQL clusters in the public cloud, optimize parameters, storage settings and data structure.
2. Operate RabbitMQ and Redis with tens of thousands of operations per second.
3. Manage 10+ full-featured GKE clusters worldwide, 10k+ Tenants.
4. Adopt new stack of: Kafka, Debezium, Apache Flink.
5. Facilitate rollout strategies at scale with Gitlab CI and ArgoCD.
6. Roll out best practices around Kubernetes/Helm/Operators, SLIs/SLOs, Incident Management, Observability, Security, and Disaster Recovery to all Product-Engineering teams and drive adoption by them.
7. Automate complex infrastructure pieces for our worldwide footprint with best practices IaC with TF, strong scripting with Python/Golang.
What You Should Have:
1. Experience with cloud-native web systems at scale.
2. Bachelor's degree in Computer Science or equivalent work experience.
3. 5+ years experience as a Site Reliability Engineer or similar role, with a focus on maintaining high-performance, scalable, and reliable high-throughput web systems.
4. Proficiency in using Kubernetes for container orchestration and management.
5. 5+ years experience with Cloud Providers (AWS, GCP) and a deep understanding of cloud services and architectures.
6. Proficient in scripting and programming languages such as Python, Bash, Go, or NodeJS.
7. Comfortable and confident in Linux systems and the command line.
8. Solid understanding of infrastructure as code (IaC) principles and experience with tools like Terraform.
9. Experience with continuous integration and deployment (CI/CD) pipelines.
10. Excellent problem-solving and troubleshooting skills.
11. Strong communication and collaboration skills with the ability to work effectively in a team environment.
Bonus Points If You Have:
1. Certification in a Cloud Provider platform (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect).
2. Experience in managing and optimizing PostgreSQL databases.
Company Benefits and Perks
* 22 days of paid leave (We follow each country's appropriate PTO Laws).
* Paid sick leave.
* Paid parental leave (16 Weeks).
* MacBook Pro.
* Personal credit card to buy lunches (you’ll have your own Gorgias credit card).
* Included in your offer’s calculation, there’s a 5% bonus for healthcare to compensate for Private Health costs.
* Get €700 to set up your workstation at home (working from home should feel breezy).
* Get €2000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!).
* Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
More cool things to know about Gorgias...
Raised our Series C-2 for $29M in May 2024.
We went from 0 to 15,000+ merchants using our platform since 2016.
We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score.
Diversity, Equity, and Inclusion at Gorgias
At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.
If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us.
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