About Aubay Portugal
Aubay Portugal is a multinational French company established in Portugal since 2007. With offices in Lisbon and Porto, we specialize in consulting services for Management, Implementation, Development, and Maintenance of Information Systems.
Key Responsibilities
* Manage and resolve incidents in a timely manner.
* Utilize ServiceNow for ticketing and tracking incidents.
* Analyze logs to identify issues and trends.
* Communicate effectively with team members and stakeholders.
* Improve and optimize incident management processes.
Requirements
* Proficiency in French, with the ability to communicate fluently in both written and spoken forms.
* Demonstrated experience working with ServiceNow as a ticketing and incident management tool.
* Solid understanding and hands-on knowledge of log analysis techniques.
* Familiarity with THEIA, which would be considered an additional advantage.
* A strong aptitude for solving problems efficiently and effectively.
* Excellent communication skills, enabling clear and constructive collaboration.
* Capability to perform well under pressure and manage challenging situations with composure.
Benefits
* Health Insurance.
* Feedback&Coffee – our Performance Management Cycle, including regular moments of feedback and the Career Progression Model.
* Hybrid Working Model.
* A Training Academy designed to meet your needs, offering technical and behavioral training sessions (e-Learning and classroom), Meet&Techs, Webinars, and Mentoring.
* Events and Teambuildings.
Company Culture
* We value transparency, team spirit, regular feedback, and continuous learning.
* We offer reference prizes and birthday presents.
* Lounge facilities are available.
* No dress code applies.
* We know your name and address each other informally.
* Coffee and snacks are available throughout the day.
* You will grow in good company, with opportunities for professional development.
Next Steps
If you're interested, we'd like to hear from you. Please submit your application, and we'll consider it for the relevant function. By sharing your information/documents, you consent to Aubay Portugal processing your personal data. Please review our Privacy Policy for details on how we handle your information.