Customer Service for PVH – German Speaker
Are you a great communicator passionate about the fashion industry? Then, this is the perfect job for you! Become a Customer Service Assistant for Fashion Retail with German!
We’re looking for pro-active and motivated individuals to work with PVH, the clothing multinational company that owns some of your favorite brands.
As a Customer Service Assistant, you’ll be responsible for handling all customer queries, including fashion advice and assisting customers with their orders. Ensure a great service!
Are you ready for your new adventure? Apply!
You’ll have the opportunity to build a successful career and contribute to the success of the company.
Our Client
PVH is one of the most well-known companies in fashion and lifestyle. This company, with over 400,000 associates operating in 40 countries, has a portfolio of brands including Calvin Klein, Tommy Hilfiger, Van Heusen, and many other internationally recognized names in the fashion world.
What You'll Do
* Ensure an adequate response time while delivering the highest service possible;
* Assist customers via phone or written support with any questions and concerns;
* Maintain excellent quality and efficiency to achieve team targets;
* Identify and process potentially fraudulent orders;
* Provide information regarding shipping and delivery;
* Advise customers on a high level, providing updated help guides and meeting their individual needs.
What You'll Need
* Native written and verbal communication skills in German;
* Good level of English, written and spoken;
* Social media responsiveness, including tracking and responding to customer comments;
* Ability to ensure positive message delivery to customers;
* Ability to create upsell and cross-sell opportunities;
* Ability to manage several emails efficiently;
* Problem-solving skills;
* Good argumentation skills.
Benefits
* Excellent work opportunity in a leading multinational company;
* International career in a multicultural environment;
* Possibility of cooperation with leaders in various industries;
* Stable work and career progression;
* Respectful and inclusive environment;
* A wealth of opportunities to progress and move business areas/projects;
* Flexibility & Work/life balance;
* Health Insurance from day one;
* Possibility to live in one of our apartments;
* Annually complementary return flight to your home country (within Europe);
* Free Portuguese language courses, sports activities, and organized events.
Teleperformance Portugal
TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!
With more than 12,000 employees from 111 nationalities, TP Portugal provides services in 35 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow. Join our team and find your place at TP!
Apply Now
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