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Senior Software Engineer - Fullstack | Digital, Porto
Client: Five9
Location: Porto, Portugal
Job Category: Other
EU work permit required: Yes
Job Reference:
05094b3f6067
Job Views:
2
Posted:
15.03.2025
Expiry Date:
29.04.2025
Job Description:
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The team:
The Digital Engagement Team at our contact centre is dedicated to enabling agents and supervisors to efficiently manage email, chat, SMS, and social interactions seamlessly. Our primary focus is to deliver exceptional digital-first omnichannel experiences while preserving a personalised human touch.
Role purpose:
The role of a Senior Software Engineer in the Digital Engagement Team is to design, develop, and maintain software solutions that integrate digital channels like email, chat, SMS, and social media with the contact centre’s voice solutions. This integration aims to create seamless, connected customer journeys across multiple channels. The engineer's responsibilities include software development, integration, enhancing customer experiences, staying updated on technology, collaborating with the team, ensuring software quality, documentation, and problem-solving.
How you contribute:
* Understand various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges.
* Write high-quality, efficient, and maintainable code, following coding best practices.
* Troubleshoot and resolve complex technical issues, identifying root causes and implementing effective solutions.
* Ensure that development stays on track, milestones are met, and the project aligns with business objectives.
* Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals.
Skills, competencies and qualifications:
Required:
* Proficiency in programming languages, including Java and Python. 5+ years of professional experience developing Java applications, including delivering RESTful APIs.
* Expertise in server-side technologies, databases (SQL and NoSQL), and back-end frameworks like Node.js, Django, Ruby on Rails, or .NET.
* Awareness of web security best practices and the ability to implement security measures.
* A portfolio of past projects showcasing full-stack development skills.
* Ability to work independently and as part of a collaborative team.
* Strong commitment to delivering high-quality code and solutions on time and within scope.
* Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous.
Other requirements:
* This position requires the ability to be On Call.
* Five9 Shares
* Bonus Scheme
* Medical Insurance
* Life Insurance
* 25 day Annual Leave + Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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