Company Description: Our company collaborates with one of the most well-known fashion brands worldwide, and we are looking for a customer service representative with excellent Croatian language skills to support our customers through chat, phone, and email.
Job Description: As a Customer Service Representative, you will be the main point of contact for our customers, providing high-quality support and contributing to our customer satisfaction goals. The role involves interacting with customers through various communication channels.
Responsibilities: Provide support to customers via chat, phone, and email.Resolve customer issues and provide information about products and services.Maintain accurate records of communications and activities.Collaborate with other team members to improve customer service processes.Participate in training and skill development programs.Requirements: Native-level fluency in Croatian.At least B2 level proficiency in English.Previous experience in a customer service role.Excellent communication and problem-solving skills.Good knowledge of CRM tools and Microsoft Office applications.Benefits: Competitive salary and additional benefits.Opportunities for professional development and continuous training.Collaborative and supportive work environment.Potential for career growth within the company.Job Type: Full-time
Additional Benefits: Meal voucher.Health insurance.Working Hours: 8-hour shift.Supplementary Compensation: Thirteenth salary.Christmas bonus.Language Requirement: Portuguese Not Required.Screening Questions: Are you native Croatian?Are you located in Lisbon or available for relocation?
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