CostaTerra Golf & Ocean Club is seeking for a dynamic Housekeeping Coordinator to join our team in Melides!
Key Responsibilities Provide exceptional, professional, and courteous service at all times, ensuring a positive experience for Members and Prospects. Manage incoming calls for the Housekeeping department, logging, communicating, and acting on messages, information, and requests in a timely and accurate manner. Process service requests, delegate tasks to appropriate team members, and follow up to ensure timely and efficient completion. Address day-to-day operational challenges by communicating issues to the leadership team and taking proactive steps to resolve them. Supervise the coordination of housekeeping employees and activities, including office opening/closing procedures, daily task assignments, public area inspections, evening service assignments, and special projects. Maintain a thorough understanding of all housekeeping services, Club facilities, and operating hours for all relevant outlets and areas. Oversee the inventory of housekeeping supplies, ensuring it is consistently up-to-date and accurate. Collaborate with management to order supplies and equipment as needed, ensuring cost-effective practices and efficient stock levels. Generate operational reports to help streamline departmental activities and improve service delivery. Assist housekeeping employees in maintaining clean, organized, and well-maintained work and public areas. Identify and implement opportunities for increased productivity and greater operational efficiency. Ensure compliance with applicable policies, procedures, and regulations, including safety and health standards. Establish clear, measurable goals and objectives for housekeeping staff, promoting a culture of excellence and accountability. Enforce safety standards and protocols to maintain a safe working environment. Adhere to environmental policies and sustainability programs as required. Perform additional duties as needed, including responding to unexpected spills, special requests, or other housekeeping-related tasks. Assumes the supervisory responsibilities in the absence or during the vacation of the supervisor. Qualifications 3-5 years' previous experience in a similar role within the hospitality or resort industry. Previous coordinator/supervisor experience in hotel operations or housekeeping Must possess excellent customer service skills Must be computer literate. Preferred candidate will have previous experience with housekeeping software, Microsoft Word and Excel
Strong verbal and written communication skills Detail-oriented and works with a high degree of accuracy Ability to multi-task in a fast-paced environment Must be extremely responsible with integrity and ability to maintain confidentiality and discretion
What do we offer: Competitive salary and benefit package; Health insurance for employee and Family with dental care coverage; Meal allowance/ access to staff restaurant; Staff transportation (assigned to specific positions); Staff accommodation (assigned to specific positions); Training and development programs; Career development program for advancement and progression opportunities within the company; Cross-departmental programs with opportunities to cross-expose projects in DLC Projects; Complimentary dry cleaning for employee's uniform; Staff gym and game room; Work-family culture with weekly staff gatherings; Recognition programs Participation in company service charge Participation in company bonus (assigned to specific positions).