Thyssenkrupp Automotive Body Solutions is a business unit of the Automotive Technology segment of thyssenkrupp AG.
As an integrated body-in-white specialist, the company offers both project business including plant engineering, tooling and prototyping as well as volume production of body components from a single source. By utilizing the extensive synergies between these areas, Automotive Body Solutions is the leading contact partner for all aspects of the auto body.
Role:
* You will be providing L2 support for server, storage (datacenter) requests in consideration of SLA’s.
* You will be providing support services in alignment to ITIL.
* You will be supporting Presta Steering facilities around the world in all questions of provided support area.
* You have knowledge of ITSM tools in general and its use in alignment with standards and regulations.
Main Tasks:
* Ensure IT services are available without restrictions and with required performance.
* Use of organizations ITSM tool for resolution tracking of incidents and requests.
* Fulfillment of Level 2 tickets in consideration of SLAs and/or KPIs.
* Documentation of service-related activities and project related workloads.
Technical Skills:
* You have knowledge in Microsoft server and Linux server technologies.
* You have knowledge in Microsoft Active Directory services and technologies.
* You have knowledge in VMWare virtualization technologies.
* You have knowledge in IT Security requirements.
* You have basic knowledge in Network technologies.
Requirement Profile:
* You have experience in similar system engineer operations service role (service desk, daily operations and project related tasks).
* You have graduated from university or equivalent education.
* You have multi-year practice in supporting enterprise IT infrastructure.
* You have an ITIL Certification or alike.
* You have good English and/or German language skills in speaking and writing.
Collegial cooperation and respect in dealing with each other - that's what you'll find with us for over 200 years. If this is as important to you as it is to us, then apply now.
Benefits:
* Above average conditions.
* Flexible working time models.
* Ergonomic workstations.
* An extensive range of internal and external training opportunities.
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