Customer Service Agent
You are passionate about fashion and want to share your knowledge with other people? You are interested in being part of a multicultural team in a company that works alongside well-known brands like Calvin Klein, Tommy Hilfiger, and Abercrombie & Fitch?
If so, this could be the perfect opportunity for you to have an unforgettable experience.
Your Responsibilities and Impact:
* Be a fashion mentor to customers during their shopping experience.
* Provide the best possible answers and solutions to questions and concerns from customers through various communication channels.
* Answer questions and provide troubleshooting regarding products, orders, payment methods, or shipping while maintaining a calm and polite demeanor.
* Transform online credit simulations into completed files.
* Handle calls for prospects and clients.
* Communicate with other departments and redirect related cases and issues to responsible departments.
What's in it for you?
* Type of contract: yearly or 6-month contract, renewable.
* Working hours: 40 hours per week (8 hours per day) from Monday to Sunday, 7am - 9pm.
* Salary conditions: two options:
o Including free accommodation (shared flat, all bills included): €950-€1000.
o Excluding accommodation: €1300-€1400 gross per month.
* Private health insurance from day one.
* Relocation support for international candidates:
o Reimbursement of initial flight expenses.
o Airport pick-up.
o Yearly two-way flight ticket back to your home country (within the EU).
o Help with paperwork.
o Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company.
* Real career opportunities: access to a development program within six months to get access to other opportunities within the company.
Your Future Company:
Located in Lisbon, our company takes care of you from career development and language skills to social integration. We are a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world.
Skills, Qualifications, and Interests:
* A native level of German and good English skills.
* Enthusiasm about fashion and trends.
* Knowledge of the value and impact of a good customer experience.
* Being an attentive listener, comfortable and skillful at communicating with people.
* Being energetic, innovative, and working proactively at a fast pace.
* Excitement about intercultural communication and the expatriate lifestyle.
* Living in or willing to relocate to Lisbon for an international career and life experience.
* Holding a valid Portuguese work permit.
Living in Lisbon:
* A colorful city view and rich cultural history.
* A European capital on a budget.
* Delicious Portuguese cuisine and famous cafe culture.
* Friendly people, good vibes, and a happy-go-lucky urban life.
* A warm climate all year and a sunny beach life next to the Atlantic.
* A large English-speaking local community and international environment.