We're Hiring: Head of User Operations at Ascendum
Ascendum is excited to announce the creation of a brand-new global User Operations unit, and we are searching for a visionary leader to shape and drive its success If you're a strategic thinker with a passion for customer-centric innovation, this could be the opportunity you've been waiting for.
About the Role: The Head of User Operations will play a pivotal role in establishing and leading our User Operations unit, focused on delivering high-value advisory services to customers. These services include leveraging machine and fleet data insights, on-site advisory, electrification journey guidance, and operational optimization planning. This role will directly report to a Group C-Level Executive and collaborate with regional teams to ensure alignment with Ascendum's strategic priorities.
Key Responsibilities:
* Develop and implement a global governance framework and best practices for the User Operations unit.
* Collaborate with local teams to define strategic priorities and identify market opportunities.
* Oversee multi-regional operations, ensuring accountability and performance.
* Lead customer advisory services, including site assessments, optimization planning, and implementation of recommendations.
* Provide regular updates to the board on progress, challenges, and key milestones.
What We're Looking For:
* Degree in Engineering and a master's degree in management or a related field.
* 7+ years of experience in operations management, strategy development, or a similar leadership role.
* Proven track record in the construction equipment industry or related sectors.
* Experience overseeing multi-regional operations and governance frameworks.
* Proficiency in English.
* Exceptional interpersonal skills and a strong ability to work collaboratively across teams and regions.
Why Join Us? At Ascendum, you'll have the opportunity to shape a global initiative from the ground up, working alongside passionate teams and driving customer value through innovative solutions. Be part of a company that values creativity, leadership, and the power of collaboration.
Interested? If you're ready to lead this exciting new journey, we'd love to hear from you Apply now and help us redefine customer advisory services in the construction equipment industry. Please submit your resume to detailing your qualifications and vision for the User Operations unit.
Seniority level
Executive
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Retail
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