Job Title:
Finnish Customer Advisor for Printer Company
Company:
Sitel
Location:
Lisbon, Portugal
Job Summary:
We are seeking a Finnish native or fluent customer service specialist with strong English communication skills to join our Finnish Customer Support team in Lisbon. As a key member of our team, you will be responsible for providing exceptional customer experiences through phone and email support.
Responsibilities:
* Be part of a team specialized in troubleshooting and solving customer queries through phone and email.
* Solve emerging issues that customers may face with precision and efficiency.
* Find solutions and optimize the customer's technical knowledge.
* Meet and exceed our service quality goals, compliance regulations, and productivity targets.
* Create amazing experiences that people value and we are proud of.
Requirements:
* Native or proficient level of Finnish (C2).
* Advanced level of English (at least C1) both verbal and written.
* Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills.
* Analytical and problem-solving skills with strong attention to detail.
* Desire to learn and advance, be a curious investigator and problem solver.
* High-speed internet access and appropriate conditions for remote work.
* Must hold EU citizenship or valid work permit for Portugal.
What We Offer:
* Competitive wages.
* Paid professional training.
* Private healthcare & dental insurance (after six months of employment).
* Growth opportunities through various development programs.
* Fun and engaging company-wide initiatives, including our EverBetter wellness program.
* Job stability.
About Us:
Foundever is a global leader in providing innovative imaging solutions and technologies that help customers worldwide. We believe in memorable associate experiences and offer opportunities for growth and development.