Customer Service for Gaming – German speaker
Would you like to represent Customer Service for Gaming with German? Become our clients’ ambassador! Be the first point of contact for a gaming industry community.
You will supervise issues until a resolution has been identified, impressing them, and engaging via chat and email in German.
In this role, you’ll have intensive training and the right tools to grow.
Whomever you are, whatever you do, bring your ambition, ideas and determination and come drive our business into the future.
We need those who want to play their part and drive value. Those who want to live their dreams and embrace a world of opportunities.
Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!
Our Client
With a worldwide presence, our client is one of the most prestigious brands in the gaming industry. This company works vigorously to provide their consumers a broad range products, having an impeccable track record of good customer relations and an extensive market experience.
What you'll do
* Provide customer inquiries with timely and accurate responses, providing first contact resolution and representing Customer Service for Gaming;
* Take personal ownership of customer requests and maintain accountability for follow-through;
* Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;
* Handle customer contacts that require core and advanced skills;
* Maintain our partner’s internal information and customer/account information secure and confidential;
* Consistently implement management mentoring to reach departmental goals;
* Support less-experienced agents by sharing best practices;
* Perform other duties as assigned.
What you'll need
* Native level of German (written and spoken);
* Fluency in English (B2);
* High school diploma (or equivalent);
* Player and support oriented attitude, with a knack for helping others;
* Team player with strong problem-solving and conflict management skills;
* Passion for video games and mobile applications;
* Experience in telephone customer service/call center environment (minimum 1 year);
* Excellent verbal and written communication skills;
* Basic proficiency with Microsoft Word and Microsoft Office or equivalents.
Benefits
* Excellent work opportunity in a leading multinational company;
* International career in a multicultural environment;
* Possibility of cooperation with leaders in various industries;
* Respectful and inclusive environment;
* A wealth of opportunities to progress and move business areas projects;
* Flexibility & Work/life balance;
* Stable work and career progression;
* Health Insurance since day one in the company;
* Possibility to live in one of our apartments;
* Annually complementary return flight to your home country (within Europe);
* Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
* Free Portuguese language courses, sport activities and organized events.
Teleperformance Portugal
TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!
With more than 14,000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow. Join our team and find your place at TP!
Apply now
Become a member of a worldwide team
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