Strong Company Seeks Motivated Customer Service Agent
About the Role
We are a dynamic and multicultural People Company recognized as the Best Sales and Customer Service Solutions provider in the world.
As a Customer Service Agent, you will be part of our international team, representing 65 nationalities, and providing top-notch support to our clients.
Key Responsibilities:
* Represent a leading banking sector company providing financial services and products to consumers, corporations, governments, and institutions.
* Support customers with banking-related queries primarily through email (e.g., card limit increase requests).
* Perform tasks related to banking activities according to project needs.
* Coordinate office activities and operations to ensure efficiency and compliance with company policies/procedures.
* Create and update records and databases with personnel, financial, and other data.
Requirements
To succeed in this role, you should have:
* A native level of German and a good level of English.
* Excellent communication skills, being an attentive listener and comfortable communicating with people.
* Good negotiation skills or a willingness to learn.
* Energetic, innovative, and proactive mindset, working at a fast pace.
* Excitement about intercultural communication and the expatriate lifestyle.
* Valid Portuguese work permit (required).
What We Offer
We provide:
1. Type of contract: yearly or 6-month contract, renewable.
2. Working hours: full-time (40h/week), Monday to Sunday, with a rotational schedule.
3. Salary conditions:
* Including free accommodation (shared flat, all bills included): €1030 gross/month.
* Excluding accommodation: €1400 gross/month.
4. Benefits for international candidates:
* Reimbursement of initial flight expenses.
* Airport pick-up.
* Yearly two-way flight ticket back to your home country (within the EU).
* Help with paperwork, opening a bank account, etc. upon arrival.
* Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
* Real career opportunities in different career paths.
Your Future Company:
Located in Lisbon, we take care of our employees' career development, language skills, and accommodation, ensuring their social integration. Join our multinational organization, recognized as one of the best sales and customer service solutions providers in the world, and become an added value to our international team.