Job Description
Ombria, situated near Loulé and harmoniously integrated into a luxurious landscape, is home to the 5-star Viceroy Hotel, a SPA, 7 restaurants, and a signature golf course offering a unique lifestyle to all who visit.
The Spa at Ombria is renowned for its holistic approach, where love, connection, and deep customer well-being are at the heart of our mission. Our future 1,800 m2 Spa will feature individual & duo massage cabins, beauty & hairdressing area, a Suite, thermal area with indoor & outdoor swimming pool, Spa café, allowing you to utilize your skills and work with local and international brands that share our values in an atmosphere that fosters self-love and relaxation.
Your Role
We seek a passionate and welcoming Spa Supervisor to join our team. With a holistic approach to wellness, our spa offers a serene sanctuary where love and human connection are central to every treatment. As a Spa Supervisor, you will collaborate closely with the Spa Director to ensure exceptional service, seamless operations, and an unparalleled guest experience. You will be an ambassador for our values and holistic approach, inspiring your team to deliver service that exceeds expectations and deeply connects our guests with their inner well-being.
Mission
* Assist the Spa Director in daily operational management, supervising treatment, reception, and guest services teams.
* Participate actively in creating and monitoring holistic treatment protocols, ensuring they reflect our wellness philosophy.
* Ensure consistent and personalized quality of service, demonstrating kindness and empathy towards clients and the team.
* Help develop seasonal programs and offerings aligning with client needs and integrative wellness principles.
* Participate in recruiting, training, and developing the team to maintain high levels of commitment and professionalism.
Desired Profile
* Customer service skills and ability to build authentic connections with clients and colleagues.
* Leadership and organizational skills, strong sense of responsibility, and attention to detail.
* Initiative and flexibility, willingness to support our vision of deep well-being and human connection.
* Degree or certification in spa therapy, massage therapy, or similar disciplines.
* Passion for wellness and strong interest in holistic approaches to health and care.
* Excellent interpersonal skills and ability to build trust with clients.
* Leadership experience or ability to supervise a team of therapists.
What We Offer
* Exceptional work environment in a natural and serene setting in the Algarve.
* Caring team passionate about well-being and human connection.
* Opportunity to contribute to a project centered on love and connection as fundamental values.
* Private health insurance.
* Daily meals in the staff restaurant.
* Uniform, uniform washing, and ironing.
* Participation in distributing general tips.
* Access to company medical services.
* Future participation in incentives linked to the upselling program launching in 2025.
We seek a person passionate about healing arts to offer exceptional moments of well-being to our clients in a refined and natural setting. Join us to explore this beautiful professional adventure together.