Helpdesk Cybersecurity Specialist (relocation to Belgium)We are looking for a Cybersecurity Specialist who is willing to relocate to join our Client's team in Mons, Belgium. Eligibility: Only EU Citizens will be considered.
Key Responsibilities Provide 24/7 support for a dedicated cybersecurity helpdesk, overseeing multi-channel support (phone, email, chat) while maintaining a knowledge base and creating performance/security incident reports.Monitor and analyze security events in real-time, manage Secure Management Centre (SMC) operations, and conduct regular audits of security policies and procedures.Investigate, respond, and recover from cybersecurity incidents, ensuring critical alerts are addressed within agreed service levels.Monitor crypto devices, networks, websites, and email traffic, detecting unauthorized changes, malicious code, or breach of compliance with NATO's security standards.Compile and disseminate cybersecurity documents such as Cybersecurity Daily News and Incident Reports.Execute trend analysis for cybersecurity incidents and recommend preventative measures and process improvements.Required Qualifications Certifications: One or more of the following – CCNA, ITIL Foundation in IT Service Management, TCE 621 and/or TCE 671 Operator Courses (THALES Norway), Red Hat/Linux Professional certifications.Technical Skills: Proficiency in cryptography, public-key infrastructure, and crypto systems; strong knowledge of Internet Protocol-based networks, router configuration, and risk analysis.Experience: Extensive background in information security implementation, computer security, and troubleshooting at the system, network, and application levels. Prior experience in CRYPTO operations, NATO standards, and international multi-disciplinary environments.Additional Requirements: Expertise in computer security policy development and system evaluation/accreditation. Knowledge of NATO structure and operations is advantageous.SLAs and Expectations Helpdesk Availability: 99.9%, responding to incidents within 5-10 minutes for critical alerts.Event Triage/Analysis: Completed within 15 minutes of detection.Incident Containment: Resolution within 4 hours for critical cases.Patch Deployment: Completed within 24 hours upon release.Why Join Us? Employment: Indefinite Contract from the start.Relocation Support: Great relocation package.Hybrid Work Model: 2 days on-site, 3 days remote.Continuous Learning: Access to a Udemy Business subscription with thousands of workshops and courses.Team Culture: Collaborative and innovative work environment.How to Apply: If you meet the above criteria and are ready for an exciting opportunity in a dynamic environment, submit your CV!
Seniority levelMid-Senior level
Employment typeFull-time
Job functionInformation Technology
IndustriesInformation Services
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