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German Service & Delivery Advisor - Lisbon, LisbonClient:AMSpace Recruitment Consultancy
Location:Lisbon, Portugal
Job Category:Other
EU work permit required:Yes
Job Reference:1e6285fc4bc1
Job Views:8
Posted:27.03.2025
Expiry Date:11.05.2025
Job Description:AMSpace Recruitment Consultancy transforms talent acquisition into a strategic advantage. With a focus on placement, headhunting, executive search, and embedded recruitment, we propel companies toward growth. Specializing in Aerospace and Defense, Tech, Engineering, Manufacturing, Energy, and more.
Overview:
Join a global team dedicated to ensuring a safe and trustworthy marketplace for users, sellers, and creators. We inspire creativity and joy, connecting over 1 billion users with unique content.
Key Responsibilities: Manage customer, seller, and creator inquiries professionally while meeting quality expectations.Identify root causes of reported issues and provide appropriate resolutions to deliver excellent service.Summarize Q&A and log information into the knowledge management tool.Escalate critical/high-risk cases to the appropriate authority promptly.Coordinate with other teams/departments to resolve customer issues and ensure follow-up.Identify ongoing issues and eliminate repeat complaints to improve the overall customer experience.Adhere to established procedures and guidelines while providing quality customer service.Engage sellers to develop long-term relationships and confidence in the e-commerce platform.Support ad-hoc projects and initiatives as per business needs.Salary and Benefits:Competitive Salary + BonusLoyalty BonusMedical and Dental Insurance: Included in the health plan after 6 months of contract.Signing Bonus: €3,000 (with €1,000 paid after the 1st month and €250 paid per quarter for 8 quarters - 24 months)Leave and Public Holidays:Entitled to 22 business days of annual leave according to Portuguese law.Signing a Portuguese contract with applicable public holidays. Compensation for working on public holidays is set according to Portuguese law.Additional Benefits:Up to €200 reimbursement for travel tickets (after 3 months upon proof of purchase).Up to €400 reimbursement for accommodation per month for the first 4 months.Customized accommodation support to meet your needs and budget, including temporary and permanent housing assistance.
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