Reference: COSO
Sofia has a vibrant nightlife with a variety of options for every taste and budget. The city offers numerous bars, pubs, clubs, and live music venues that cater to different preferences, so you can find a cosy place to hang out with your colleagues no matter what you are in the mood for. The popular areas for nightlife include the city center, particularly around Vitosha Boulevard and the area known as "Studentski Grad" (Student City), which is famous for its many bars and clubs frequented by the younger crowd.
We offer:
A hybrid work model: Work from home in Sofia and from a bright and modern office in the beautiful SofiaFlexible working hours: Monday-SaturdayRelocation package including flight and initial hotelHelp with and discount on renting apartmentHealth insuranceLife insuranceCareer development opportunities within the company, including raise (become senior agent, quality evaluator, team leader, or trainer)Discount cardPerformance bonusExciting company events; recognition initiatives, team building, monthly fruit days, breakfast, free massages and moreQuarterly brand discount as well as peak season incentivesProfessional Development and Career Navigation programs to map out the steps in your developmentThe job:
As a customer support agent, you will be receiving inbound calls and live chat from Portuguese customers. Your daily work will include tasks like the following:
Assist with customer inquiries, requests, and orders by entering data accurately into our support toolsKeep up-to-date with product knowledge and stay informed about any changes in company or client policiesDeliver high quality, fast and efficient service, always ready to assist customers with their immediate needsCustomer focus in a friendly and professional mannerYour qualifications:
You speak and write Portuguese at a native level and English fluently (at least B2).
Experience in the customer support industry is a plus.
You have a basic understanding and level of computer handling skills (MS Office Package).
Excellent problem-solving skills with good interpersonal relationship-building skills (empathy, listening ability, communication, ability to remain calm in stressful situations).
Ability to manage multiple, competing priorities, duties, and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely.
If you have any questions about the position, please feel free to send an email to ******. Our recruiters are ready to help answer any questions you may have!
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