Job Description
Opportunity
Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
We offer an exciting career opportunity in an international, challenging business setting known for diversity and being a high-paced environment.
You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized, and well rewarded.
Key Responsibilities:
Running The Business
1. Connect our customers as per contractual delivery promise (DP1/3 and 10) in conjunction with Ocean / Feeder fulfillment teams / Area CX & Delivery / GSP and Terminals.
2. Provide alternatives to minimize customer impact in case not connecting as planned.
3. Safeguard a successful delivery on Value Added Service (VAS) with terminal operators.
4. Customer campaigns/seasonality's follow up in close contact with Areas and Fulfillment teams.
Operational Excellence
1. Coordinate execution planning (2-4 weeks) with all teams (Fulfillment / Area) to ensure customer outcomes & asset capabilities are secured.
2. Lead and execute individual vessel game plans (0-72 hours) in coordination with Area CX / Fulfillment.
3. Review and track real-time progress against game plan and drive all stakeholders to common outcome.
4. Ensure asset turnaround and connections as per specs. Contribute to a strong network reliability.
5. Minimize idle time waste in collaboration with Hub terminals, driving actions to reach Maersk standards of excellence.
6. Lead & coordinate with respective fulfillment teams in maintaining export, transit, and import dwells (including Flex-Hub & longstanding).
7. In event of crisis (port disruption / strike and or vessel / cargo incident alongside), participates in relevant CMT and supports crisis management team locally with various stakeholders (agents / authorities / etc.).
Improving The Business
1. Resolves customer pain points / experience (delivery touchpoint) in collaboration with Area / Ocean Fulfillment and Terminal.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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