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Client:
CBT
Location:
Porto, Portugal
Job Category:
Other
EU work permit required:
Yes
Job Reference:
31fc1de91b83
Job Views:
7
Posted:
23.01.2025
Expiry Date:
09.03.2025
Job Description:
Job Title: Italian Customer Service Representative (On-site)
Location: Porto, Portugal (On-site 100%)
Job Description:
We are currently looking for a dedicated and customer-focused Italian-Speaking Customer Service Representative to join our team in Porto, Portugal. This role involves providing outstanding support to our Italian-speaking customers. The ideal candidate will be fluent in Italian (C2 level) and have a good command of English (B2 level), with excellent communication and problem-solving skills to ensure a positive customer experience.
Key Responsibilities:
* Assist Italian-speaking customers via phone, email, and chat, providing effective and timely solutions.
* Address customer inquiries and resolve issues related to products or services.
* Ensure customer satisfaction by providing clear, helpful, and courteous responses.
* Record customer interactions and maintain accurate service records.
* Work collaboratively with team members to meet customer expectations.
* Achieve performance metrics related to response time, resolution time, and customer satisfaction.
Work Schedule:
Rotating shifts, 24/7 (Monday to Sunday), with the following time slots:
* 07:00 AM - 04:00 PM
* 02:00 PM - 11:00 PM
* 10:30 PM - 07:30 AM
Compensation and Benefits:
* Base Salary: Competitive, based on experience.
* Meal Allowance: €7.63 per working day (net).
* Relocation Support:
o For candidates moving from outside Portugal: A room in a shared apartment for up to 12 months, with a rent of €280/month (all utilities included), deducted directly from your payslip.
o Reimbursement of Airfare: Up to €400 (Economy Class) after completing six months of employment.
o For candidates moving from within Portugal: Reimbursement of travel costs up to €150 (Economy Class) after six months of employment, available only to those currently residing in competitors' accommodation.
o Temporary Accommodation:
+ For those relocating from outside Portugal: A hotel room for up to 28 days (depending on the project).
+ For those relocating from within Portugal: A hotel room for up to 15 days (depending on the project).
Requirements:
o Fluency in Italian (C2 level) and a good command of English (B2 level).
o Excellent communication and problem-solving abilities.
o Customer service experience is an advantage, but not required.
o Ability to adapt to a fast-paced, shift-based working environment.
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